TRANSFORMING LIVES: What is SPM?
Opportunity’s value – and the success of the work Opportunity does – is dependent on reaching those most in need – the poor and excluded – providing them with valuable, high quality, services that enable them to move out of poverty and reduce their vulnerability.
As an organisation we are committed to being transparent and accountable. Social Performance Management (SPM) is the framework we use for demonstrating and sharing our successes and failures. It is an industry initiative that we promote across our network of 40 microfinance partners, promoting tools and reporting frameworks to fit the needs of all of our stakeholders – our clients, partners and funders.
A provider's social performance refers to its effectiveness in achieving its stated social goals and creating value for clients; a provider with strong SPM practices puts clients at the centre of its strategy and operations, and is more likely to achieve better client outcomes.
Please click on the tabs at the top to see more details of our SPM program in 2021, and the results it has produced.